Bidjili Privacy Policy — Your Data Is Safe With Us

Bidjili (bidjili.app) is an internationally licensed online betting and gaming platform. We place the highest importance on our users' privacy. This Privacy Policy ("Policy") describes how Bidjili collects, uses, stores, and protects your personal information.

This Privacy Policy applies to Bidjili's website, mobile application, and all related services. By creating an account or using our services, you agree to this Policy.

This policy is written in Bengali so our Bangladeshi users can easily understand it. In the event of any conflict, the Bengali version shall prevail.

Bidjili collects two types of information from you — what you provide directly, and what is gathered automatically as you use our services.

Information you provide directly:

• Full Name & Date of Birth
• Mobile Number & Email Address
• BKash/Nagad/Rocket account number (for payments)
• National ID or passport number (for identity verification)
• Address & District Information
• Your support requests and messages

Automatically Collected Information:

• IP Address & Device Type
• Browser name and version
• Session duration and login history
• Betting & gaming activity logs
• Cookies & Local Storage Data

Bidjili uses your data solely for defined purposes. Your personal information is never used for anything unnecessary. A complete list of how we use your data is provided below:

• To complete account registration and identity verification
• To securely process deposit and withdrawal transactions
• To ensure the smooth operation of betting and gaming services
• To secure your account and protect against fraud
• To provide customer support and resolve your issues
• To send you relevant bonus and promotional offers (you can opt out at any time)
• To meet legal obligations and licensing requirements
• To improve platform quality and enhance user experience
• To enforce responsible gaming measures

Bidjili uses cookies on its website and app. Cookies are small text files stored on your device that help us improve our services.

Cookies used by Bidjili:

• Essential cookies: Required to maintain login sessions and ensure account security. These cannot be disabled.
• Functional cookies: To remember your preferred language, betting settings, and other preferences.
• Analytics cookies: To understand which parts of the site are used most — fully anonymized data.
• Security Cookies: To detect suspicious logins or fraudulent activity.

You can disable non-essential cookies from your browser settings, though some features may not work properly as a result.

Bidjili does not generally share your information with third parties. However, limited sharing may occur in the following circumstances:

• Payment Processor: To process transactions via bKash, Nagad, and Rocket — only the payment details necessary for completion.
• Legal authority: When legally required to do so under a court order or government investigation.
• Licensing authority: To regulatory authorities, as required under the terms of our operating license.
• Technology Partners: Server hosting and security providers — bound by strict confidentiality agreements.

Bidjili follows industry-leading standards to protect your data. Our security measures are outlined below:

• 256-bit SSL/TLS encryption — for all data transmissions
• AES-256 encryption — for data stored in the database
• Two-factor authentication (2FA) available for added account security
• 24/7 security monitoring and anomaly detection system
• Regular security audits and vulnerability assessments (Penetration Testing)
• Restricted staff access — only those who need it can view your data
• DDoS protection and firewall systems active at all times

Please note, however, that no online platform can guarantee 100% security. Keeping your password safe and avoiding logins on unfamiliar devices is equally important.

As a Bidjili user, you have the following rights over your own data:

• Right to Access: You may request to see what information we hold about you.
• Right to correction: You may request corrections to any inaccurate or outdated information.
• Right to deletion: After your account is closed, you may request that your data be deleted, subject to any applicable legal obligations.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Right to Opt Out of Marketing: You can unsubscribe from promotional emails or SMS messages at any time.
• Right to file a complaint: If you believe your privacy has been violated, you may file a complaint at support@bidjili.app.

To exercise any of your rights, email us at support@bidjili.app. We will respond within 7 business days of receiving your request.

Bidjili does not retain your data indefinitely. Specific retention periods are outlined below:

• Active account: Your data is retained for as long as your account remains active.
• Closed Accounts: Up to 5 years after account closure — for legal and regulatory compliance.
• Transaction Records: Up to 7 years, in accordance with financial regulatory requirements.
• Support Messages: Up to 2 years after the issue is resolved.
• Marketing Data: You will be removed from our list immediately upon unsubscribing.

Bidjili strictly prohibits anyone under the age of 18 from registering or using its services. We do not collect or store data from minors.

Age is verified at registration. If a user is subsequently found to be under 18, their account will be immediately terminated and all associated data deleted.

If you suspect a minor is using Bidjili, please report it immediately at support@bidjili.app.

Bidjili may update this Privacy Policy as needed. Our approach depends on the nature of the changes:

• Minor changes: This page will be updated quietly, with only the "Last Updated" date changing.
• Major changes: A notification will be sent to your registered email and a notice will appear in the app.
• Material Changes: You will be notified at least 30 days before any changes take effect.

Continued use of Bidjili after any changes will be considered acceptance of the updated policy. We recommend visiting this page regularly.

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us:

• Email: support@bidjili.app
• Live chat: Chat button at the bottom right of the website or app
• Support Hours: 24 hours a day, 7 days a week

Our support team is available in Bengali — so feel free to write to us in Bengali.