Bidjili FAQ — All Your Questions Answered in One Place

On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email and you'll immediately receive an OTP or reset link. Use it to set a new password. The whole process takes under 3 minutes. If the OTP doesn't arrive, check your spam folder or contact support.

No. Under Bidjili's policy, each person is allowed only one account. If multiple accounts are detected, all of them will be permanently closed and balances may be forfeited. If you have an issue with an existing account, contact support directly.

There are several reasons an account may be suspended — such as incomplete KYC, suspicious activity, or multiple accounts. In any case, contact Bidjili live chat support directly. The support team is available 24/7 and issues are typically resolved within 24 hours.

Log in and go to "Deposit", select bKash or Nagad as your payment method, and enter the amount. Send Money from your bKash/Nagad app to the number shown on screen, then submit the transaction ID. Your balance is usually credited within 2–5 minutes. Minimum deposit is ৳200.

Withdrawal requests on Bidjili are typically processed within 15 to 30 minutes. In cases where verification is required, it may take up to 24 hours. Completed KYC verification and fulfilled bonus wagering requirements are necessary before withdrawals can be processed.

The minimum deposit is ৳200 and the daily maximum is ৳5,00,000. For withdrawals, the minimum is ৳500 and the daily maximum is ৳2,00,000. VIP members have higher, separate limits. Limits may vary slightly depending on the payment method.

Don't panic. Take a screenshot with the transaction ID and contact live chat support straight away. The support team will verify it and typically credit your account within 1 hour. There is no charge for this.

When you open a new account on Bidjili and make your first deposit, the welcome bonus is credited automatically. The bonus amount and terms may change from time to time, so check the offers page before depositing. A specific wagering requirement must be met to use the bonus.

A wagering or rollover requirement means you must bet the bonus amount a set number of times before you can withdraw it. For example: a ৳1,000 bonus with a 5x wagering requirement means you need to place ৳5,000 in bets. Once the requirement is met, the bonus funds move to your main balance and become withdrawable.

Log in and Voucher Go to the page. Enter your voucher code in the designated field and click "Redeem". If the code is valid, the bonus or credit will be added to your account instantly. Each voucher code can generally only be used once.

Bidjili's cashback offer returns a portion of your net losses within a given period. Cashback is typically credited to your account every Monday for the previous week. To receive it, activate the offer from the "Promotions" section of your dashboard.

Log in and Sports Betting Go to the page. Choose your preferred sport — cricket, football, tennis, or any other. Select a match and market, enter your stake in the bet slip, and click "Confirm Bet". In live betting, odds change in real time.

Once a bet is confirmed, it generally cannot be cancelled. However, some markets offer a "Cash Out" option that lets you take a partial or full return before the bet settles. Cash Out is not available on all bets — it depends on the market and event.

Log in and Bet Go to the page and select the "Live Casino" section. You can play Baccarat, Roulette, Blackjack, or Andar Bahar with real dealers in real time. A stable internet connection is recommended for the best experience.

To see the latest games added, New Games Visit the page. New slots, table games, and live games are added daily. Newly added games often come with special offers or free spins.

KYC (Know Your Customer) is an identity verification process that requires you to upload your national ID or passport. It is a mandatory requirement under international regulatory standards. Withdrawals are limited without KYC. Once verified, you won't need to go through the process again.

Go to the "Security" section in your account settings and enable "Two-Step Verification". Choose the option to receive an OTP on your mobile number. From then on, you'll need both your password and an OTP each time you log in. This keeps your account significantly more secure.

Change your password immediately and notify Bidjili support. The support team can lock your account right away to prevent any further transactions. Once your identity is verified, control of your account will be restored.

Download Visit the page and download the app using the Android APK or iOS link for your device. On Android, you'll need to allow installation from "Unknown Sources" before installing. iOS users can add the app directly to their home screen via Safari.

Start by closing the app and reopening it. If that doesn't help, clear the cache (Settings → Apps → Bidjili → Clear Cache). If the problem persists, uninstall the app and download the latest version. Also make sure your internet connection is stable.

When a new update is available, you'll usually receive a notification in the app. Or Download Go to the page and install the latest version — it will install over your existing version, so there's no need to uninstall first.